FAQ

How long will it take for my order to arrive?
We need 2-3 days to process your order. We ship Fedex Express and it typically takes 2 days to deliver once shipped! Due to COVID, longer shipping times may occur and are out of our control. We recommend allowing extra time for your gift to deliver on time.
    Can I build my own box with the items I want in it?
    Yes! We are all about unique gifting and want our customers to build their own box. You can start this process at the tab “Build Your Own” and go from there! Minimum of 3 items per box.
      My box is a gift, do you include packing slips?
      We’re pros at gift giving and would never want to spoil anything! We do not include packing slips.
        Where can you ship?
        We can ship anywhere in the United States including Guam and Puerto Rico!
          What is your return policy?
          We do no accept returns, however, if you have any issues, please email us at info@somethingsplendidco.com.
            My box says it was delivered, but the recipient says they never received it?
            We highly encourage your recipient to take a good look around their porch, mailbox, and check with neighbors. If it still cannot be located, please email info@somethingsplendico.com.
              My box was never delivered.
              We would hate for this to ever happen! If there was an issue on our end (never sent or sent after 3 days of purchase) we take full responsibility and will assist you to make this right. If the package has an issue with shipping (stuck in transit, incorrect shipping address, etc.) then the issue falls on the shipping service. We will contact our shipping representative and we highly recommend you contacting them as well to expedite solutions. We will work with you if you would prefer a refund or replacement in the meantime.
                Do you offer a pick-up location for Indy locals?
                Please reach out to us and we can see what we can do!
                  What is the size of the boxes?
                  Our boxes are 10 9/16 x 8 1/16 x 3 13/16
                    How do you ship your products?
                    We ship our products through Fedex Express.
                      Got another question?
                      Email us! We’d love to hear from you. You can reach us at info@somethingsplendidco.com.
                        Can I personalize an item?
                        Yes! This is something else we offer. We can customize our candles with the text you would want. It is an additional $5 to add custom text. Please message us with what you would like to add with your candle.