FAQ

  • Do you offer free shipping on all orders?
    • Yes! We offer free shipping on all boxes across the United States.
  • How long will it take for my order to arrive?
    • We need 2 days to process your order. We ship Priority mail and it takes on average 3 days to deliver!
  • My box is a gift, do you include packing slips?
    • We’re pros at gift giving and would never want to spoil anything! We do not include packing slips.
  • Where can you ship?
    • We can ship anywhere in the United States including Guam and Puerto Rico!
  • What is your return policy?
    • We do no accept returns, however, if you have any issues, please email us at info@somethingsplendidco.com.
  • My box says it was delivered, but the recipient says they never received it?
    • We highly encourage your recipient to take a good look around their porch, mailbox, and check neighbors. If it still cannot be located, please email info@somethingsplendico.com.
  • Do you offer a pick-up location for Indy locals?
    • Please reach out to us and we can see what we can do!
  • What is the size of the boxes?
    • Our boxes are 10 9/16 x 8 1/16 x 3 13/16
  • How do you ship your products?
    • We ship our products through USPS priority mail.
  • Got another question?
    • Email us! We’d love to hear from you. You can reach us at info@somethingsplendidco.com
  • Can I personalize an item?
    • Yes! This is something else we offer. We can customize our candles with the text you would want. It is an additional $5 to add custom text. Please message us with what you would like to add with your candle.
  • Can I build my own box with the items I want in it?
    • Yes! We are all about unique gifting and want our customers to build their own box. You can start this process at the tab “Build Your Own” and go from there! Minimum of 3 items per box.